Down to Business!

Ethos Consultancy announced the results of its 6th Annual UAE Bank Benchmarking Index for service excellence to find out the best banks in UAE. Ethos researchers conducted 483 branch visits, contacted Call Centers to make 378 inquiries, and submitted 231 inquiries via bank websites. This year’s (2010) study covered a total of 21 UAE retail banks, comprising 15 local and 6 international banks and focused on three geographical areas of operation, Abu Dhabi, Dubai and Sharjah.
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A study by the authors of the New York Times bestseller Crucial Conversations showed that employees with poor people skills pay a “jerk tax” when being considered for promotion. The online poll, which analyzed 1,650 promotions, debunked the common misconception that jerky behavior is necessary to get ahead in business. The study collected responses via an online survey from 550 book readers in September of 2010 and according to its results, 92% said having poor interpersonal skills hinders advancement in their organization.
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Exceptional customer service experience creates loyal customers.

Customer service has the power to impact a company’s top and bottom lines, as studies show.

According to the Customer Experience Report, a Harris Interactive study sponsored by RightNow Technologies, customer experience is playing a significant role in determining where consumers choose to shop and how much they are willing to spend.

85% of participating consumers said they would be willing to pay more over the standard price of a good or service to ensure a superior customer experience.

Of those consumers that said they would pay more for an excellent customer experience:

  • 55% would pay 10% or more
  • 27% would pay 15% or more
  • 10% would pay 25% or more

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Team Fortress 2 (TF2 for short) is an online, team-based, first-person shooter, multiplayer videogame. It was first released as part of The Orange Box on October 07. TF2 pursues a more realistic and militaristic style of gameplay, using comic, cartoon style visuals. The game is focused around two opposing teams (RED, BLU) competing for an objective. Players can choose to play as one of nine classes in these teams, each with his own unique strengths and weaknesses.

Having played TF2 for over 750 hours till now, I’ve learned few lessons, that — ironically — are suitable for implementing in real life and in business as well.
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Nokia Corp, the $44 billion company at the time of writing those lines, is suffering from constant market share decline, caused mainly by the $230 billion Cupertino, California-based Apple, through its iPhone line of mobile phones. In 1999, Nokia peaked with 203 billion Euros market value, the highest of any European company. How did this Finnish conglomerate fall from grace? Time for some lessons.
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Are you seeking a job in the Middle East or the fast-developing (oil-rich) Gulf States? Saudi Arabia, United Arab Emirates, Qatar, Bahrain and maybe Oman?

One may say, there are many online job search websites and recruitment online boards that can help you achieve just that.

There are also those “famous” recruitment agencies, but the fact is you need to go through them with a fine comb. Unfortunately, many of those are plain spammers. Read more

Like many others, I thought it won’t happen to me, but it did; I was made redundant after receiving a simple termination letter.

The project assigned to me in Dubai got “put to sleep“, pending global economy recovery.

To mark that day, I’m posting a copy of my letter of termination…

…to remind myself (and the reader as well) always not to rely too long on a job…

… and to always work on creating passive income resources to save me from getting another letter like that. Read more

Wondering how can manage your expenses you pull your shoe strings a bit harder to save more to get out of debt with the least damage, while at the same time doing it so smoothly? Managing your finances shouldn’t be about turning your life style upside down. You can simply manage your finances by following simple steps that can make your life easier and cheaper. Here are six steps of those that you can implement today to start managing your expenses, not the other way around:

Manage Your Expenses: Start Saving Money Today

You remember when you decided to go on a diet and you keep telling yourself that you will start next week? Remember what usually happens afterward? Yup! That is it. You ended up never starting this diet and gaining additional weight. Well, it is the same thing when it comes to managing your expenses. We are used to spending more than we have —after all that what got us in this trouble. So start NOW, not next week, nor next month. And remember: every penny saved is a penny earned, and every penny counts.

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